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SOLUTION
CODE
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 BOOT ERRORS, HARD DISK SPACE &
RAM MEMORY
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HWDEVCDR |
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UPDATE
HARDWARE DEVICE DRIVERS |
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HDSPACE |
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CHECK
AVAILABLE HARD DISK SPACE ( S/B BE OVER 200 MEG ) |
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HDDEFRAG |
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RUN A DEFRAGMENTING
ON ALL HARD DRIVES |
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HDSCANDK |
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RUN SCANDISK ON ALL HARD DRIVES |
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HDLOSTCL |
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LOOK FOR LOST CLUSTER FILES ON THE
HARD DISK |
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HWNDDOC |
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RUN NORTON DISK DOCTOR |
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HWRAMAV |
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CHECK AVAILABLE RAM ( SHOULD BE 590K ) |
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HWSEPMEM |
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CHECK THAT CMS IS RUNNING IN A SEPARATE MEMORY SPACE (XP & 2000 ONLY) |
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HWPERFOR
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SET THE PERFORMANCE TAB
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HWGOOGLE
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PUT YOUR
ERROR MESSAGE SURROUNDED IN QUOTE MARKS IN A SEARCH ENGINE LIKE
GOOGLE, ADDING THE ONE OF THE WORDS LIKE SOLUTION,
TROUBLESHOOTING, TIP MIGHT BE HELPFUL CUTTING DOWN THE NUMBER OF HITS
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HWCOPYCR
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MAKE A COPY OF
crucial FILES AS PROTECTION
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NETWORKING |
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NWDISCNN |
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DISCONNECT THROUGH MY COMPUTER &
RECONNECT THROUGH NETWORK NEIGHBORHOOD |
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NWBATCH |
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ADD BATCH FILE TO RUN AN NET USE
COMMAND TO CONNECT TO PRINTERS AND DRIVES ON BOOTUP |
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NWCABLQY |
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CHECK NETWORK CABLING QUALITY |
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NWEXPROT |
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CHECK NETWORK FOR EXTRANEOUS PROTOCOL SETTINGS |
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NWCARDNC |
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TRY REPLACING NETWORK CARDS |
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NWNETHUB |
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TRY USING A DIFFERENT NETWORK HUB TO SEE IF THE EXISTING ONE possibly
DEFECTIVE |
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NWCABNEW |
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TRY USING A NEW NETWORK CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF
THERE IS A PROBLEM WITH THE NETWORK CABLE |
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NWDISCRB |
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DISCONNECT, REBOOT AND RECONNECT ALL
NETWORK CONNECTIONS |
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NWCONFLT |
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CHECK FOR OTHER PROGRAMS RUNNING THAT MIGHT BE CAUSING
CONFLICT |
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NWDISNC |
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DISCONNECT NETWORK CONNECTION FROM MY
COMPUTER AND RECONNECT NETWORK DRIVES AND MAP WITH FULL correctS
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NWMAXTHP |
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NET
THE SERVICES TAB, SERVER, PROPERTIES AND MAXIMIZE THROUGHPUT
FOR FILE SHARING |
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NWSRHPRT |
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USE SEARCH FOR PRINTER NAME TO
LOCATE A PRINTER |
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NWSRHCMP |
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USE SEARCH FOR COMPUTER TO CONNECT
TO A COMPUTER ON THE NETWORK |
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NWSPACPR |
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REMOVE
ANY SPACES IN YOUR SHARE NAMES IN THE NETWORK PRINTERS |
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NWSECACC |
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CHECK SECURITY ACCESS LEVEL ON SHARED FOLDERS/DRIVES |
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WINIPCFG
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RUN WINIPCFG.EXE
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PING
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USE
PING.EXE
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NWUSER1 |
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LOG-IN AS ADMINISTRATOR OR
OTHER USER-NAME AND RUN CMST |
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OPERATING SYSTEM & ENVIRONMENT |
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OPWATCHB |
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WATCH EACH COMPUTER WHILE IT BOOTS UP TO SEE ANY ERROR MESSAGES |
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OPNWSVWS
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SEE IF THE PROBLEM IS THE SAME WHEN RUNNING
FROM THE SERVER AND FROM OTHER WORKSTATIONS
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VRDRUPD |
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MAKE SURE THAT YOUR
VRDRUPD.EXE IS
DATED AFTER ___/___/___ |
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CLIENTLD |
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RUN CLIENT.EXE EVEN ON SERVER |
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OPWINRLD |
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RE-LOAD WINDOWS OPERATING SYSTEM |
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OPWINUPD |
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MAKE SURE THAT YOU HAVE A RELATIVELY CURRENT UPDATE TO YOUR WINDOWS
OPERATING SOFTWARE |
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OPCLNSF |
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CLEAN UP THE STARTUP FOLDER |
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OPCUDM |
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BOOT-UP IN
SAFE MODE AND CLEAN UP DEVICE MANAGER |
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OPSAFMD2 |
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BOOT-UP IN
SAFE MODE AND RUN Cougar MTN Software SW |
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OPSWAP |
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CHECK THAT THE
SWAP FILE IS SETUP PROPERLY |
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MSCONFIG |
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USE MSCONFIG.EXE TO CLEAN UP THE STARTUP,
ECT. |
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CONFIG |
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CHECK FILE= SETTINGS IN CONFIG.NT OR CONFIG.SYS ON PC'S
& SERVER |
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OPINTER |
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CHECK FOR INTERFERENCE FROM OTHER DEVICES |
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OPVIRSS1 |
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CHECK FOR VIRUSES |
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OPVIRSS2 |
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REMOVE ACTIVE VIRUS SCANNING
ON SERVER |
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OPVIRES3 |
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CHECK FOR MULTIPLE VIRUS S/W
PROGRAMS ACTIVE |
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OPRGLN |
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CHECK REGION SETTINGS LANGUAGE TO ENGLISH |
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OPRGDT |
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CHECK THAT THE REGIONAL SETTINGS, SHORT DATE FORMAT IS SET TO MM/DD/YYYY
FORMAT |
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OPRESC |
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CHECK RESOURCE TAB AND VERIFY THAT 80+ PERCENT IS AVAILABLE |
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OPSCRSV |
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CHECK THAT THERE IS NO SCREENSAVER RUNNING ON THE SERVER |
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OPSCRSV |
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CHECK THAT THERE ARE RESOURCE
INTENSIVE SCREENSAVER RUNNING ON THE WORKSTATIONS THAT HAVE SHARED
RESOURCES |
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OPUPSP |
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CHECK UPS's AND POWER STABILITY |
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OPSHUT |
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SHUT DOWN ALL PC's, SERVERS & PRINTERS |
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OPNWND |
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RUN NORTON WIN DOCTOR |
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OPDEIN |
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DE-INSTALL ANY UNNECESSARY PROGRAMS,
ESPECIALLY WINFAX, INSTALLATION UNINSTALLERS, CRASH GUARDS |
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OPREGED
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USE REGEDIT.EXE TO MODIFY THE
REGISTRY
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OPATTB |
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USE ATTRIB TO REMOVE THE READ ONLY
ATTRIBUTE |
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SYSFILECK |
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USE
SYSTEM FILE CHECKER
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DRWATSON |
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REVIEW DR WATSON's CRASH LOG
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VGASETTG |
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CHECK MONITOR AND VGA ADAPTER SETTINGS 800X600
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CHECK TASK
MANAGER TO MAKE SURE THAT NO EXTRANEOUS TASKS ARE RUNNING (EX/ NTVDM)
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PRINT SYSTEM PROFILE FROM DEVICE MANAGER
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BACKUP REGISTRY BY DOING REGEDIT.EXE / EXPORT
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RUN MSINFO32
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PRINTER ISSUES |
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PTTRAY |
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TAKE THE PAPER OUT OF THE TRAY,
ROTATE IT 180 DEGREES AND FLIP IT OVER. |
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PTTRAY |
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CHECK PAPER SETTINGS IN PRINTER OPTIONS
IN THE CONTROL PANEL INCLUDING CUSTOM PAPER SIZE, RAW/EMF, ETC. |
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PTDRIV |
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DOWNLOAD PRINTER DRIVER
UPDATES FROM THE INTERNET |
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PTPTNW |
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MAKE SURE THAT ALL NETWORK PRINTERS HAVE A CAPTURED LPT PORT |
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PTADDP |
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RUN ADD PRINTER AND RE-ADD PRINTERS
AND THEN DELETE THE OLD PRINTER |
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PRESCC |
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SET PRINTER ESCAPE CODES |
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PRSECP |
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SET UP A 2nd
PRINTER TO THE SAME PORT WITH DIFFERENT DRIVERS, PAPER
SIZE, ETC. |
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PTOFFO |
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TURN OFF/ ON ALL PRINTERS |
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PTCABL |
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TRY USING A NEW PRINTER CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF
THERE IS A PROBLEM WITH THE PRINTER CABLE |
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PTCART |
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REPLACE PRINTER CARTRIDGE OR RIBBON |
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PTUNPG |
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UNPLUG ALL CONNECTIONS ON THE BACK OF THE COMPUTER AND REPLUG BACK IN TIGHTLY |
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PTDOSP |
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FROM A DOS PROMPT, TYPE IN DIR \
>LPT1 |
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PTTEST |
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PRINT A TEST PAGE FROM PRINTER
PROPERTIES |
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PTPORT |
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CHECK PRINTER PROPERTIES FOR THE
CORRECT PORT &/OR NETWORK PRINTER ASSIGNMENT |
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PTNWPT |
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CHECK PRINTER PROPERTIES THAT A
UNIQUE NETWORK PRINTER PORT HAS BEEN CAPTURED |
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PTDEIN |
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DE-INSTALL, SHUT DOWN, AND RE-INSTALL ALL
PRINTERS |
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PTGENLS |
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INSTALL A NEW PRINTER WITH AN HPIIP,
HPIII OR HP4si
PRINTER DRIVER
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PTGENDOT |
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INSTALL A NEW PRINTER WITH AN
GENERIC TEXT DRIVER, IBM PROPRINTER, OR
EPSON MX80 DRIVER)
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PTBATH |
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MAKE A BATCH FILE TO
CONNECT TO PRINTERS AND HARD DRIVES ON BOOT-UP (AND/OR MANUALLY
LAUNCHED) |
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PTNWXP |
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USE ADD A LOCAL PORT
FUNCTION TO MAKE THE EQUIVALENT OF CAPTURING A PRINTER PORT |
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PTVERF |
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VERIFY IF ANY NEW
SOFTWARE AS BEEN LOADED RECENTLY ESPECIALLY FAX SOFTWARE |
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PTPROP |
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VERIFY THAT CMS IS THE ONLY SOFTWARE NOT
PRINTING PROPERLY
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PTSELFTS |
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INITIATE THE
PRINTER'S SELF TEST BY HOLDING THE ON-LINE BUTTON DOWN WHILE TURNING THE
PRINTER ON |
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PTRSPAC
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MAKE SURE THAT PRINTER NAMES DON'T HAVE
SPACES IN THEIR NAMES
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REMWINFX
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REMOVE WINFAX
V10
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OEOSCRPT |
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FIX SALES ENTRY SCREEN
DEFINITIONS-PRINTERS |
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VERIFY THAT THERE
ARE NOT MULTIPLE INVOICE FORMATS WITH THE SAME 1st
2 CHARACTERS
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IN REPORT WRITER, USE THE FILE, PRINTER
COMMAND TO THE PROPER PRINTER
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CHECK THE SALES
SCREEN, PRINTER SET UP
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IN REPORT WRITER, PUT A 'ABC' SOMEWHERE ON
THE INVOICE, THEN PRINT THE INVOICE TO VERIFY THAT INVOICE FORMAT IS BEING
USED
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RENAME THE RP5/RRW FILES AND THEN RELOAD THEM
FROM THE INSTALL CD
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IF ON A NETWORK, DO A NEW INSTALL TO A NEW
INSTALLATION TO A NEW DIRECTORY ON A WORKSTATON, HOOK UP THE PRINTER AS A
LOCAL PRINTER AND SEE IF PROBLEM IS THE SAME
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In
Win 2000 there are two different places in the properties where you need to
set paper size
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Make
sure that they both have "continuous - no page break"
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Add a batch file to the
startup menu that sends a control
string
to the printer that sets the page length, line spacing, character set etc.
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Set a custom page
size that is 2 or 3 inches long.
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Make sure it's
set up for continuous feed with NO break.
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DATA FILE PROBLEMS - ALL MODULES |
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ALBARS |
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USING BACKUP AND RESTORE |
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ALREIN |
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RE-INDEX ALL MODULES |
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ALBAKD |
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RENAME OR REMOVE BACKUP.DAT DIRECTORIES
& PERFORM A WIN-TO-WIN CONVERSION |
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CMSDIAG |
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LOOK FOR MIXED VERSIONS |
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DEFLTM |
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RENAME DEFAULT.MDB AND RELOAD CMS TO
SERVER |
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MNCIUR |
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DE-INSTALL AND RE-INSTALL PROBLEM MODULES |
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STRTRC |
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INSTALL THE LATEST SERVICE PACK FROM COUGAR MTN |
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ALPURG |
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USE PURGE OPTION WITH A DATE SO OLD
THAT NO ACTUAL RECORDS GET PURGED |
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ALTRZR |
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ENTER A TRANSACTION TO BRING MASTERFILE BALANCE TO ZERO |
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ALMFCD |
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ADD BACK A DELETED MASTERFILE OR CODE FILE ITEM THAT WAS DELETED |
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ALDMOF |
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TEST SAME FUNCTION IN DMO COMPANY |
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CADETK |
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-<CTRL><Alt><DELETE>
AND END TASK |
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RENDATD |
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RENAME A DATA DIRECTORY |
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RENPRGD |
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RENAME A PROGRAM DIRECTORY |
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BACKCOMP |
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BACKUP ALL DATA (OR COPY TO ANOTHER DIRECTORY) |
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BALCNTLR |
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BALANCE CONTROL REPORTS TO THE GENERAL LEDGER |
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CLRBATCH |
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USE CLEAR BATCH
OPTION TO CLEAR AND/OR RECREATE A PROBLEM BATCH |
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COPYGDBA |
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COPY A GOOD BATCH ON TOP OF A DAMAGED BATCH |
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COPYGDFI |
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COPY A GOOD FILE FROM ANOTHER COMPANY
CODE ON TOP OF A DAMAGED ONE |
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COPYRIFI |
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COPY A GOOD FILE FROM FRESH
INSTALLATION ON TOP OF A DAMAGED ONE |
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COPYFILS |
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COPY A NEW COPY OF CMSDICT.MDB, CMSUSER.* , COUGAR.CFG |
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CRNWCOMP |
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CREATE A NEW COMPANY CODE AND COPY ONE OR ALL MODULES FROM THE PROBLEM TO
THE NEW COMPANY CODE |
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ALFXMODP |
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FIX MODULE PREFERENCE,
CONSTANTS PARAMETERS |
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ALFXCODE |
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FIX MODULE OPTION CODES
FILES |
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NWCPINMF |
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INSTALL A NEW COMPANY CODE, INSTALL THE MODULES, USE THE COPY MASTERFILE
OPERATION TO COPY DATA TO NEW COMPANY |
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CHKFISCL |
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CHECK FISCAL CALENDAR PRESENT PERIOD,
BLOCK PERIODS & PERIOD DATES |
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FRSHINST |
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MAKE A FRESH INSTALL IN A NEW DIRECTORY ON THE SERVER AND SEE IF PROBLEM
CONTINUES |
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FRSHINWS |
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MAKE A FRESH INSTALL OF THE
FULL ACCOUNTING SYSTEM ON A WORKSTATION's HARD DRIVE IN A TEST
DIRECTORY (EG. C:\WIN\TEST) AND SEE IF PROBLEM
CONTINUES |
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MOVEORPH |
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MOVE ORPHAN BATCHES TO
SUB-DIRECTORY AND DELETE THEM A MONTH LATER ONCE IT IS PROVEN THAT
THEY ARE NOT NEEDED |
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RENDIRCM |
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RENAME CURRENT DIRECTORY FROM \CMSWIN TO \CMSOLD & RE-INSTALL TO
CMSWIN |
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ALREVMOD |
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REVERSE THE TRANSACTION IN THE SAME MODULE IN WHICH IT WAS ORIGINALLY
ENTERED |
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ALDX01 |
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USING DX TO CORRECT DATA
RECORDS |
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UTICMS01 |
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RUN UTICMS.EXE TO DELETE BLANK RECORDS |
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UTICMS03 |
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RUN UTICMS.EXE TO
CORRECT DATA FIELD
PO |
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UTICMS05 |
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RUN UTICMS.EXE TO RESET BATCH POSTING FLAG |
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UTICMS07 |
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RUN UTICMS.EXE TO ZAP FILE |
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UTICMS8
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USE UTICMS.EXE TO MAKE
CHANGES THE VER*.* FILES IN THE COMPANY'S DATA DIRECTORY
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FILEFIX1 |
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RUN FILEFIX.EXE |
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DBFIX01 |
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RUN DBFIX.EXE |
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CMSDIAG |
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RUN CMSDIAG.EXE |
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DATAMGR |
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RUN DATAMGR.EXE |
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FCVUTIL |
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RUN FCVUTIL.EXE |
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CMSDIAG |
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RUN CMSDIAG.EXE |
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COUGAR |
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RUN COUGAR.EXE |
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DATAMGR |
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RUN DATAMGR.EXE |
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TXTFMT |
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RUN TXTFMT.EXE |
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STNEWMFR |
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START A NEW VENDOR/CUSTOMER/Inventory Control and Management M/F RECORD IF THE CURRENT ONE IS
HAVING PROBLEMS |
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RENFEATR |
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__OR - USE THE RENUMBER FEATURE TO CHANGE THE MASTERFILE CODE |
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STNEWCC |
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CREATE A NEW COMPANY CODE, USE COPY
VENDOR / CUSTOMER / Inventory Control and Management / GL CHART OF ACCOUNTS TO NEW COMPANY
CODE |
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__GL_ |
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REVIEW POSTING TO THE G/L AUDIT TRAIL (especially non-standard entries to
the control accounts) |
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INIEDIT |
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USE EDIT.EXE OR NOTEPAD.EXE TO MAKE
CHANGES THE COUGAR'S *.INI FILES |
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EXCELFX1
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USE EXCEL TO FIX DATA FILES (WARNING READ
INSTRUCTIONS CAREFULLY)
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MDXREPLC
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REPLACE A PROBLEM MDX FILE FROM ONE FROM DMO AND REINDEX
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DIFFMFR
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TRY THE SAME TYPE OF TRANSACTION FOR A
DIFFERENT VENDOR OR CUSTOMER
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ICONPRP2
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CHECK THE START-IN DIRECTORY
IS CORRECT BY correct-CLICKING THE ICON AND GOING TO PROPERTIES (S/B
M:\CMSWIN)
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CHANGE THE USE INTERFACE TABLE SETTING
IN MODIFY COMPANY, SAVE IT, AND THEN CHANGE IT BACK AND SAVE IT
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VERY CAREFULLY, OPEN CMS'S FILES WITH EXCEL,
IMMEDIATELY SAVE AS, EXCEL V5 FORMAT TO DIFFERENT DIRECTORY, MAKE CHANGES
AND USE DX TO UPLOAD BACK INTO CMS'S DATABASE FILES
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REPORT WRITER ISSUES |
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RRW |
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ACCESS RRW.EXE AND SET FILE LOCATIONS |
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RRWS |
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Load R&R report writer at this
workstation to resolve cannot locate the Microsoft Visual Fox Pro Support Library |
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FINDRW |
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Find Report Writer w/Exporting & Graphing to activate
software |
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RRWUSERS1 |
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Replace rrwsers.dat to solve No network User ID's available |
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RRWUSERS2 |
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Replace rrwsers.exe to solve No network User ID's available |
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RRWREN |